Privacy Policy

1. Information We Collect

We collect limited information necessary to operate the Website.

A. Information You Voluntarily Provide

If you contact us through a contact form or email, we may collect:

• your name
• email address
• message content

This information is provided voluntarily.

B. Payment Information

Subscription payments to RetreatsOS are processed directly by Stripe, Inc. or its affiliated entities ("Stripe").

RetreatsOS:

• does not collect, process, or store credit card information
• does not have access to full payment card details
• does not store financial account numbers

All payment information is processed directly by Stripe and governed by Stripe's own Privacy Policy and terms.

C. Automatically Collected Data

Like most websites, we may collect limited technical information such as:

• IP address
• browser type
• device type
• referring pages
• general usage data

This data is used for security, performance monitoring, and operational improvement.

D. Cookies

The Website may use essential cookies necessary for functionality, performance, and security.

These cookies do not store sensitive financial information and are used solely to maintain proper Website operation.

2. What We Do NOT Collect

RetreatsOS does not:

• create user accounts for Participants
• store participant booking data
• process retreat payments between Organizers and Participants
• store credit card data
• collect medical or wellness data
• access Organizer-controlled registration systems

Organizers operate independently and are solely responsible for the data they collect from their Participants.

RetreatsOS does not host, access, or control participant registration systems operated independently by Organizers.

3. How We Use Information

We use collected information solely to:

• respond to inquiries
• provide subscription services
• maintain Website functionality
• improve security and performance
• comply with legal obligations

We do not sell personal information.

Where applicable, personal data is processed on the basis of legitimate interest, contractual necessity, or legal obligation.

4. Data Sharing

We may share limited information with:

• hosting providers
• technical service providers
• Stripe (for subscription payment processing)
• legal authorities when required by law

All third-party providers operate independently and are responsible for their own privacy compliance.

5. Data Security

We implement reasonable administrative and technical safeguards to protect information.

However, no online system can guarantee absolute security.

RetreatsOS shall not be liable for unauthorized access, cyber incidents, data breaches, or technical failures beyond its reasonable control.

6. International Use

RetreatsOS operates from the United States.

By using the Website, you understand that information may be processed in jurisdictions outside your country of residence.

7. Children's Privacy

The Website is not directed to individuals under the age of 18.

We do not knowingly collect personal information from minors.

8. Data Retention

We retain information only as long as necessary for operational, legal, or security purposes.

Contact form submissions may be retained for communication and record-keeping purposes.

9. Your Rights

Depending on your jurisdiction, you may have rights to:

• request access to your data
• request correction
• request deletion

Requests may be submitted through the official contact page.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates become effective upon publication on the Website.

Continued use of the Website constitutes acceptance of the revised policy.

11. Contact

For privacy-related inquiries, please contact RetreatsOS through the official contact page.